Shipping Info - The Nuts and Bolts of Delivery

  • No delayed shipping is offered on orders taken between Thanksgiving and Christmas.
  • All holiday shipments will begin arriving approximately 1 to 4 weeks before the scheduled holiday.
  • All delivery dates are approximate so please allow a few days' variances.
  • Please allow 1 to 2 days of processing time before items are shipped.
  • Standard delivery days are Wednesday through Friday.

About Our Delivery Prices
We make ordering easy for you. There are no charts to study or extra costs to add to most shipments. Our delivered prices include shipping and handling on regular delivery to addresses within the contiguous U.S.48. 

Exceptions:

    1.  Extra shipping charges when a customer requests special delivery that is not included in our regular delivery price.

    2.  Shipments or Bill to addresses with an AK, HI, VI, & PR must call us to place an order.  Please call  800-624-5426, weekdays 8:00 a.m. to 4:30 p.m. CST (Must ship on Monday or Tuesdays).  
          Sorry, no international shipments except for APO and FPO deliveries.
    3.  State Tax will be charged when applicable.
    4.  Certain products might not be eligible for shipping to your specific location or state.


Military Gifts to APO and FPO Addresses

We have a nice selection of items available for shipment to military addresses.  Please phone 800-624-5426, weekdays 8:00 a.m. to 4:30 p.m. CST, for details or visit smokehouse.com and click on the “Gift” tab at the top and select Military Gifts. Although this list is available online for orders - you must phone or mail your orders - sorry for the inconvenience.

Hams in a Hurry Program 
We have the fastest service in the business. Order today and serve tomorrow. Available for in-stock items only. Please call us for details and the amount of additional shipping charges.


Remember To Order Early 
To ensure the availability of our Smokehouse products, we suggest ordering your items early, as well as with the gifts that you are sending. Send before the occasion for their enjoyment. No delayed shipping is offered on orders taken between Thanksgiving and Christmas.

 

Substitution
Your order will be filled exactly as ordered whenever possible. However, if a shortage of a certain item does necessitate a substitution, we reserve the right to substitute without prior notice. In which case we guarantee a like item of equal or greater value.

 

For Product Information or Any Other Concerns 
Please call our Smokehouse Customer Service Department at (800) 705-2323 Monday through Friday 8:00 a.m. to 4:30 p.m. CST.


Things To Remember

To ensure proper delivery, we must have complete addresses, including apartment numbers or lot/space numbers, when applicable, as well as phone numbers. We are sorry, but we cannot ship to P.O. Boxes.


Products May Ship Separately

Note: products ordered at the same time may be shipped separately and arrive on different days.


For Your Information

Prices in the catalog are subject to change without notice. All holiday shipments will begin arriving approximately 1 to 4 weeks before the scheduled holiday.


Payment Processing
We accept Visa, MasterCard, Discover, and American Express. PayPal is available when ordering from our website. Processing of orders containing personal checks may take six to ten business days. When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process this payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment, and you will not receive your check back from your financial institution.

 

Our Promise To You
Here at Burgers’ Smokehouse, we continue to work hard at keeping the quality of our products. Should you ever have a problem, we promise prompt, fair, and equitable treatment. We’ve sold our products for over 90 years, and know and appreciate the importance of having a satisfied customer! We are not a giant corporation but rather a friendly family-owned business with loyal employees who are dedicated to filling your order to the best of our ability.

 

Gift Certificates - Item GCI (for any amount)
Not sure which of our mouth-watering products will be their favorite? Let your friend, family, or customer choose. A gift certificate is a convenient and trusted way to ensure you give them a gift they will love - year round!
To order a gift certificate, simply fill out the front side of this order form.
     1.  Please list the recipient’s name and address and write the dollar amount you would like to give in the amount column on the order form.
     2.  Also let us know the message you’d like written in the “Greetings From” message area.
     3.  The recipient will receive our attractive gift certificate, along with a current catalog to easily select their gift and a personal letter acknowledging your kindness and good taste.


Email E-Gift certificates - We can directly email certificates!  In a hurry?? No worries!

E-Gift certificates are now available online at Smokehouse.com or by phone at 800-624-5426.