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Need help: 1-800-345-5185


Shipping Info


 

Internet Shipping Information:

 

  • All Holiday shipments will begin shipping out approximately 5 to 10 days before the scheduled holiday to arrive in a timely manner.
  • All delivery dates are approximate so please allow a few days variance.
  • All internet orders received after 9:00am CST will be processed the following day.
  • Standard delivery days are Wednesday through Friday.

About our Delivery Prices
 

We make ordering easy for you.  There are no charts to study or extra costs to add on most shipments.  Our delivered prices include shipping, handling, and insurance on normal deliveries to addresses within the contiguous U.S. 48.

 

Exceptions: 

Extra shipping charges will apply when:

  • A customer requests special delivery that is not included in our shipping cost.
  • Alaska, Hawaii, Puerto Rico, APO and FPO.  These deliveries ship out on Monday and Tuesday of the week.  Sorry, no out of country shipments except for APO and FPO deliveries. 
  • Shipping to the Virgin Islands.  Please call us directly at 800-624-5426 to place your order.

 

Military Gifts To APO And FPO Addresses:


We have a nice selection of items available for shipment to our service folks.  Please phone 800-345-5185 for details.  Or go to smokehouse.com and click on "Gifts" button at the top of your page and select "Military Gifts".  Note:  Although this list is available online, for orders you must phone, mail or fax your request.  Sorry for the inconvenience.

 

Hams In A Hurry Program:


We have the fastest service in the business.  Order today and serve tomorrow.  Available for in-stock items, if ordered before 2:00 p.m. CST weekdays.  Call us for details and amount of additional shipping.

 

Remember To Order Early:


Early receipt of delivered food gifts is often appreciated to allow your recipients to enjoy their own special entertaining.

 

Our Service To You:


We are not a giant corporation but rather a friendly family-owned business with loyal employees who are dedicated in filling your order the best we can.

 

We Accept:


Visa, MasterCard, Discover, and American Express.  PayPal is available when ordering from our website.  State tax is applicable for orders shipped to addresses within the state of Missouri.
 

Making A Promise To You:


Here at the Smokehouse, we continue to work hard on keeping the Quality of Products, and should you ever have a problem, we promise prompt, fair and equitable treatment.  We've sold Smokehouse meats for over 60 years and know and appreciate the importance of having a satisfied customer!

 

Substitution:


Your order will be filled exactly as ordered whenever possible.  However, if a shortage of a certain item does necessitate a substitution, we reserve the right to substitute without prior notice.  In which case we guarantee a like item of equal or greater value.

 

For Product Information Or Any Other Concerns:


Please call our Smokehouse Customer Service Department at 800-705-2323 Monday through Friday 8:00 a.m. to 4:30 p.m. CST.

 

Things To Remember:


To ensure proper delivery, we must have complete addresses including apartment numbers or lot/space numbers, where applicable, as well as phone numbers.  Sorry, but we cannot ship to P.O. Boxes.

 

Products May Ship Separately:


Products ordered at the same time may be shipped separately and arrive different days.

 

For Your Information:


Prices in the catalog are subject to change without notice.

 

Gift Certificates:


Not sure which of our mouth-watering meats will please the most?  Let your friend, family, or customer choose.  A gift certificate is a convenient, year-round way for you to please them.  Recipients will receive an attractive gift certificate together with a current catalog from which to select the gift and our personal letter acknowledging your kindness and good taste.

 

Mail Order Check Processing:


Processing of orders containing personal checks may take six to ten business days.  When you provide a check as payment, you authorize us either to use the information from your check to make a one-time electronic fund transfer from your account or to process this payment as a check transaction.  When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment, and you will not receive the check back from your financial institution.