IMPORTANT SHIPPING INFORMATION
1. Standard delivery takes approximately 3 to 7 Business Days for delivery. For faster deliveries, please phone us at: 1-800-345-5185.
2. Delivery days are typically Tuesday through Friday. Saturday delivery is available for an additional fee.
3. Some orders placed on Wednesday or later may not ship until the following Monday, to avoid setting in a warehouse over the weekend.
4. If requesting an approximate delivery date, please avoid Monday and Tuesday. Keep in mind that all delivery dates are approximate and allow a few days variance.
About Our Delivery Prices
We make ordering easy for you. There are no charts to study or extra costs to add on most shipments. Our prices include normal delivery within the U.S. 48.
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Exceptions:
1. Extra shipping charges when customer requests special delivery that is not included in our regular shipping costs.
2. Phone for extra charges to AK, HI, VI, PR, APO, and FPO. Sorry no out-of-country shipments except for APO and FPO.
3. State tax is applicable for orders shipped to addresses within the state of Missouri.
APO/FPO SHIPMENTS We have a nice selection of items available for shipment to our service folks stationed abroad. Please phone 800-345-5185, weekdays 7:30 AM to 5:00 PM CST for details, or go to www.smokehouse.com and click the APO/FPO category on the left side of your screen. Note: Although this list is available online, for orders you must phone, mail or fax your request. Sorry for this inconvenience.
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 Our Service To You |
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 | We are not a giant corporation but rather a friendly family owned business, with loyal employees who are interested in filling your order the best we can.
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 Substitution |
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| Your order will be filled exactly as ordered whenever possible. However, if a shortage of a certain item does necessitate a substitution, we reserve the right to substitute without prior notice. In which case we guarantee a like item of equal or greater value.
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 About Our Prepaid Services |
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| Do you need to place a last-minute order before the holidays or other special occasions? UPS overnight shipping is available on special request at an additional charge. Simply call (800) 345-5185 and our courteous operators will help you with your shipment.
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 Quantity Discounts |
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| We have no provision for discounts on our website. If you are a volume buyer, call us at (800) 203-4424 or (573) 796-4111 and depending on the item you want, and quantity you need we will consider a special price for you.
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 Acknowledgement |
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 | Your order will be acknowledged promptly after receipt via email.
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 Weights |
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| Whenever possible, and it usually is, we ship the size and weights ordered. We ask only for a reasonable tolerance in variation for the exact weight you specify.
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 Prices |
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| Prices in the catalog are subject to change without notice.
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 To Place An Order |
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| Order online or call us at (800) 345-5185. To serve you better, we take orders around the clock (Answering Service takes orders on off hours).
We accept VISA, MasterCard, Discover, and American Express. |
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Gift Certificates
Not sure which of our mouth-watering meats will please the most? Let your friend, family, or customer choose. A gift certificate is a convenient, sure, year-round way to please them. The recipient will receive our attractive gift certificate together with a current catalog from which to select the gift and our personal letter acknowledging your kindness and good taste.
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Remember To Order Early
Early receipt of delivered food gifts is often appreciated to allow your recipients to enjoy their own special entertaining.
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Things To Remember
To ensure proper delivery, we must have complete addresses including apartment numbers or lot/space numbers, where applicable, as well as phone numbers.
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P.O. Boxes
Sorry, but we cannot ship to P.O. Boxes
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Products May Ship Separately
Note: products ordered at the same time may be shipped separate and arrive on different days.
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Superior Customer Service Call (800)705-2323
7:30 AM to 5:00 PM CST Monday through Friday
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